Contact Us
Direct operator matters
While your account is active, any problem tied to logging in, verifying your identity, moving funds, or withdrawing winnings must go to Cool cat’s own support team. The editorial office has no access to player accounts, transaction records, or internal security checks, so we cannot investigate, escalate, or resolve those cases on your behalf. Contacting the operator directly is the only route that leads to action on those issues, and it also preserves the correct paper trail for disputes.
What the editorial team handles
Questions about how a bonus is wagered, what a specific game’s return rate means, or how a payment method works in practice fall within our scope. We also answer queries about the accuracy of the information published on this website, including whether a promotion, a game list, or a support channel has changed since we last verified it. If you spot something that looks outdated or factually wrong, tell us what you observed and, where possible, what you believe the current state is. We will check the claim, correct the page if needed, and note the revision without delay.
Anything that involves your personal data, your balance, your betting history, or an unresolved complaint belongs to Cool cat’s customer service and, if necessary, to the relevant dispute-resolution process. We do not mediate between you and the operator, and we do not forward complaints on your behalf.
Corrections and reported errors
When you send a correction, we treat it as a request for verification rather than as an automatic change. We re-check the underlying detail against the operator’s public materials, and we amend the page only when the evidence supports the correction. If we cannot confirm the new information, we leave the existing text in place and explain why. We also keep a record of every correction received, so repeated reports about the same item are not lost.
Outdated material is handled the same way. A promotion that has expired, a game that has been removed, or a payment method that is no longer offered should be reported to us rather than to the operator, because those details live on our pages and we are responsible for keeping them current. Time-sensitive claims about availability or deadlines are always verified before publication, but we still rely on readers to flag changes that occur after our last check.
For anything else, including questions about your own eligibility, your jurisdiction’s rules, or the operator’s terms of service, the operator’s support desk is the correct destination. We cannot interpret a contract for you, and we cannot advise on whether a particular action is legal where you live.